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We list the users most frequently asked questions for reference.

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【preparation Article】
【account Article】
【video Article】
【watch Video Article】
【manager Article】
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What equipment do I need?
What devices I can use for viewing live or on-demand program?
How can I do the account is locked?
How can I do if the account expired?
How can I do when I forget the password?
How can I do when I watch a video , the quality of it is not the same as I set it?
How can presenters do when message shows "Video source is not specified yet" ?
How can presenters do when error message shows up by Mac recording ?
How can presenters do when message shows "Material conversion failed: ... and try again." ?
How can presenters do when message shows "Connection to Media Server is broken..." ?
How can presenters do when video quality is worse than expected?
How can presenters do when I have installed encorder but message still shows“As you have not installed the program for presenter….close the browser after installation and try again.”?
How can audiences do when video delayed、voice intermittent or application service response is very slow?
Why the function menus are not complete when I logged in from the corporate website homepage?
Why video of recording is not complete?
How can presenters do when they managed to preview videos but displayed error message after live broadcasting on "On-demand Program Management" page?
How can I do when use HTML5 watch an on-demand program can see the questionnaire window but cannot see a content of questionnaire?
How can audiences do when they watch on-demand program(embedded code) using Chrome appears "connecting ..." message?
How can I do if the website deadline is expired and it not allow to login?
How can I do when I login and website homepage shows "Reached subsite storage limit" ?
How to set up my headphone?

FAQ

Do you have any questions about operation?
We list the users most frequently asked questions for reference.

What equipment do I need?

What devices I can use for viewing live or on-demand program?

How can I do the account is locked?

How can I do if the account expired?

How can I do when I forget the password?

How can I do when I watch a video , the quality of it is not the same as I set it?

How can presenters do when message shows "Video source is not specified yet" ?

How can presenters do when error message shows up by Mac recording ?

How can presenters do when message shows "Material conversion failed: ... and try again." ?

How can presenters do when message shows "Connection to Media Server is broken..." ?

How can presenters do when video quality is worse than expected?

How can presenters do when I have installed encorder but message still shows“As you have not installed the program for presenter….close the browser after installation and try again.”?

How can audiences do when video delayed、voice intermittent or application service response is very slow?

Why the function menus are not complete when I logged in from the corporate website homepage?

Why video of recording is not complete?

How can presenters do when they managed to preview videos but displayed error message after live broadcasting on "On-demand Program Management" page?

How can I do when use HTML5 watch an on-demand program can see the questionnaire window but cannot see a content of questionnaire?

How can audiences do when they watch on-demand program(embedded code) using Chrome appears "connecting ..." message?

How can I do if the website deadline is expired and it not allow to login?

How can I do when I login and website homepage shows "Reached subsite storage limit" ?

How to set up my headphone?

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FAQ

Do you have any questions about operation? We list the users most frequently asked questions for reference.

Information

Free Download

Contact Us

Do you have any questions about operation?
We list the users most frequently asked questions for reference.